CallBack HVAC

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About

CallBack HVAC helps small HVAC service businesses keep track of missed calls and follow up with callers who have consented to receive a service-request text. It is built for owner-operators and growing teams that need a clear callback workflow while technicians are on jobs.The web app brings caller context, customer replies, urgency, consent state, follow-up status, and owner-confirmed booked-job outcomes together. Teams can use business-hours rules, custom message templates, two-way SMS, and a lead dashboard to give an accountable operator the information needed for the next callback. Customers connect their own approved Twilio number.The core plan is $149 per month after a 14-day free trial, with no credit card required to start. Twilio usage costs are separate. An AI CSR option is available through a separately reviewed pilot; it is not included in the standard trial.CallBack HVAC was founded in 2026 and is based in Grand Rapids, Michigan. Visit callbackhvac.com to explore the features, pricing, and demonstration video.