Chatwik

About

Chatwik is an all-in-one customer communication platform built to help businesses manage conversations, collaborate with teams, and deliver faster customer support from one unified workspace.Today, customers communicate with businesses across multiple channels—WhatsApp, Instagram, Facebook Messenger, TikTok, Telegram, LINE, email, SMS, and website chat. Managing these conversations across separate apps can lead to missed messages, lost context, slow responses, and disconnected customer experiences.Chatwik brings these channels together in one shared inbox, giving support and sales teams a single place to manage every customer conversation.With Chatwik, teams can assign conversations to the right team members, leave internal notes and @mentions, use saved replies, view complete customer conversation history, and collaborate in real time without switching between different platforms.Chatwik also includes a built-in CRM workspace that provides customer profiles, company information, conversation history, browsing context, CSAT, and team performance data alongside conversations. This helps agents understand the customer before responding and provide more personalized support.AI-powered tools are built directly into the platform to help teams work more efficiently. Teams can use AI to draft replies, summarize conversations, search knowledge base content, adjust response tone, detect customer intent, and translate messages—without needing a separate AI tool.The platform also includes a built-in Help Center to help customers find answers to common questions and reduce repetitive support requests. Businesses can customize their website chat widget with their own branding, greetings, colors, triggers, and agent profiles.Chatwik is designed for growing businesses that want a simpler way to manage customer communication without constantly adding separate tools, plugins, or complicated integrations.Key features include:Unified shared inbox for multiple communication channelsReal-time team collaboration and conversation assignmentsBuilt-in AI assistanceCRM and customer contextHelp Center and knowledge baseAnalytics, CSAT, and response-time trackingCustomizable website chat widgetComplete conversation history in one workspaceOur mission is simple: bring every customer conversation into one place and help teams turn those conversations into better customer experiences.