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in Australia, mortgage brokers repay their commission ("clawback") if a client refinances away within 2 years of settlement. In the US, fewer than 1 in 4 borrowers return to their original loan officer. Either way, the industry's most profitable asset (past clients) leaks constantly, and CRMs don't fix it because they store reminders instead of doing the work. I spent time in broking, my background is customer experience, and this always looked like a CX problem wearing a softw...
Comments (2)
clawback is a pricing problem not a software problem
clawback periods differ by lender tho, wonder if this handles that
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