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I've been in restaurants for 7 years and always wanted to build software on the side, so I started looking at my own industry for something worth solving. What I kept noticing was how much I struggled to write a useful shift log since I started managing, and my junior managers right now are no different. We stopped using pen and paper, added structure so things wouldn't get missed. Still, things get missed. And whenever we wanted to find an incident from a couple weeks back, we'd hav...
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